| Overall Rating | Bronze - expired |
|---|---|
| Overall Score | 33.31 |
| Liaison | Katherine Straub |
| Submission Date | Feb. 21, 2018 |
| Executive Letter | Download |
Susquehanna University
PA-12: Assessing Employee Satisfaction
| Status | Score | Responsible Party |
|---|---|---|
|
0.62 / 1.00 |
Jennifer
Bucher Assistant VP and Chief HR Officer Human Resources |
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees (staff and faculty) assessed, directly or by representative sample (0-100):
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
We administered the engagement survey through Gallup’s Q12 assessment. The survey was sent to all staff and faculty. The response rate was 62%.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):
The results are shared at all levels of leadership (including the Board of Trustees). Training is provided to leaders to hold state of the team conversations and make commitments to improve engagement. Departments with low scores partner with Senior Leaders and Human Resources in improve engagement.
The website URL where information about the programs or initiatives is available:
Additional documentation to support the submission:
Data source(s) and notes about the submission:
The results and resources are posted on our internal website.
The results and resources are posted on our internal website.
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.