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  • AASHE-STARS

The Sustainability Tracking, Assessment & Rating System™ (STARS) is a transparent, self-reporting framework for colleges and universities to measure their sustainability performance.

Overall Rating Silver
Overall Score 57.39
Liaison Tina Woolston
Submission Date Nov. 12, 2015
Executive Letter Download

STARS v2.0

Tufts University
PA-10: Assessing Employee Satisfaction

Status Score Responsible Party
Complete 1.00 / 1.00 Tina Woolston
Director
Office of Sustainability
"---" indicates that no data was submitted for this field

Has the institution conducted an employee satisfaction and engagement survey or other evaluation that meets the criteria for this credit?:
Yes

The percentage of employees (staff and faculty) assessed, directly or by representative sample:
100

A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:

An outside consultant was retained to develop a custom survey for the University. The consultant, an external project manager, the Executive Vice President, and members of Human Resources met with senior leadership to talk about their goals for the survey. Focus groups, open forums, and various methods of communication were used to customize the survey questions for each school and division to identify University-wide and school/division-specific issues to be addressed in the survey. Surveys were sent to all employees with a period of time allowed for responding. Multiple email reminders were sent to potential respondents reminding them to participate. Overall the University averaged a participation rate of approximately 60%


A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):

Survey results were provided in detailed, summary, and executive summary formats for various audiences. Key areas for improvement were identified based on two tiers: University-wide issues and School-wide issues. Action planning committees were convened in each school to develop action plans to address issues and further engage employees in improving work culture


The year the employee satisfaction and engagement evaluation was last administered:
2,010

The website URL where information about the institution’s employee satisfaction and engagement assessment is available:

The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution and complete the Data Inquiry Form.