| Overall Rating | Gold - expired |
|---|---|
| Overall Score | 68.18 |
| Liaison | Ezra Small |
| Submission Date | Feb. 5, 2015 |
| Executive Letter | Download |
University of Massachusetts Amherst
PA-10: Assessing Employee Satisfaction
| Status | Score | Responsible Party |
|---|---|---|
|
1.00 / 1.00 |
Ezra
Small Sustainability Manager Physical Plant |
Has the institution conducted an employee satisfaction and engagement survey or other evaluation that meets the criteria for this credit?:
The percentage of employees (staff and faculty) assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
In January 2014 the UMass Amherst Human Resources Department partnered with Buck Consultants, an external firm specializing in HR management, to conduct a review of employee satisfaction with HR services and programs across the campus.
UMass also conducted a Workplace Bullying Survey of all UMass employees in 2012 in order to assess the nature and extent of their overall work experiences and their familiarity with workplace bullying. This is the first stage of a campaign aimed at spreading awareness about workplace bullying and ultimately to increase safety, respect, and overall employee satisfaction.
UMass Amherst also partnered with a third-party program run through the Chronicle of Higher Education to evaluate employee satisfaction. The "Great Colleges To Work For Program" is an annual survey designed to recognize institutions that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at institutions of higher education.
UMass Amherst is listed among the Chronicle of Higher Education’s “Great Colleges to Work For 2011” in the area of tenure clarity and process. The CHE says “The university tries to ‘demystify the tenure process’ for faculty, one administrator says. It notes that all junior faculty in their third year have pre-tenure reviews with the provost’s office and can attend workshops to learn more about the process.(Chronicle of Higher Education, 7/25/11)
At the core of the program is a two-part assessment process: a faculty/employee survey (The ModernThink Higher Education Insight Survey©) and an institutional audit capturing information detailing various institution demographics, polices, practices and infrastructure (The ModernThink Institution Questionnaire©).
The survey is anonymous, and is sent to a sample of administrators, faculty and staff. Our Office of Institutional research receive high level summaries of the survey results.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation (including examples from the previous three years):
The campus followed up the workplace bullying survey by requiring a mandatory 90 minute training for all staff to take place in spring 2014 on the subject of workplace bullying and environmental awareness and the Chancellor's Office has established a Workplace Bullying Committee to respond to bullying in the workplace. The Campus Sustainability Manager has been appointed to serve on the hearing committee.
The year the employee satisfaction and engagement evaluation was last administered:
The website URL where information about the institution’s employee satisfaction and engagement assessment is available:
Data source(s) and notes about the submission:
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.