Hillsborough Community College
PA-13: Assessing Employee Satisfaction
| Status | Score | Responsible Party |
|---|---|---|
|
Reporter |
Nicole
Jagusztyn Director, Information Management & Reporting Division of Strategic Planning & Analysis |
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
HCC conducts the employee satisfaction survey online using Snap WebHost. Snap emails the survey invitations to emails uploaded to the system. An initial email is sent out with a link to the survey along with two reminder emails to individuals who had not recorded a response in Snap. The survey is left open for two full weeks. Employees are asked Likert-scale and open-ended questions about a variety of areas across the college.
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
There isn't an official mechanism in place to address issues raised in the satisfaction survey. Full results, a research brief, a content analysis of comments, and full comments on an intranet site and the HCC Community is alerted when results are available. Survey results are used in program reviews for any college unit assessed by the survey. The responsibility for acting on results falls to individual departments.
Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:
Data source(s) and notes about the submission:
The survey is administered by the Academic Assessment Officer within Institutional Research.
The survey is administered by the Academic Assessment Officer within Institutional Research.
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.