| Overall Rating | Silver - expired |
|---|---|
| Overall Score | 48.11 |
| Liaison | David Husemoller |
| Submission Date | Jan. 31, 2011 |
| Executive Letter | Download |
College of Lake County
PAE-12: Employee Satisfaction Evaluation
| Status | Score | Responsible Party |
|---|---|---|
|
2.00 / 2.00 |
Dara
Reiff Sustainability Coordinator Educational Affairs |
Does the institution evaluate employee satisfaction in a way that meets the criteria for this credit?:
A brief description of the institution’s methodology for evaluating employee satisfaction:
In order to gain a clearer understanding of the quality of service provided by various departments at the College of Lake County, employees were asked to rate their satisfaction with 30 services provided by the College. Employees were asked to specify whether they were Very Satisfied, Satisfied, Dissatisfied, Very Dissatisfied, or Not Applicable (Have not used) with each of the services. Customer satisfaction ratings were determined by calculating the percent of respondents who were either Very Satisfied or Satisfied with a service, excluding those who had not used that service. The same survey was sent out Fall 2009 and Fall 2010 during the same time period.
The year the employee satisfaction evaluation was last administered:
The website URL where information about the institution’s employee satisfaction evaluation process is available:
Data source(s) and notes about the submission:
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.