| Overall Rating | Gold |
|---|---|
| Overall Score | 67.35 |
| Liaison | Juliana Goodlaw-Morris |
| Submission Date | Feb. 6, 2024 |
California State University, San Marcos
PA-13: Assessing Employee Satisfaction
| Status | Score | Responsible Party |
|---|---|---|
|
1.00 / 1.00 |
Juliana
Goodlaw-Morris Sustainability Manager Safety, Risk and Sustainability |
Has the institution conducted a survey or other evaluation that allows for anonymous feedback to measure employee satisfaction and engagement during the previous three years?:
Percentage of employees assessed, directly or by representative sample:
A brief description of the institution’s methodology for evaluating employee satisfaction and engagement:
While some divisions of the university have had consistent practices for assessing employee satisfaction and engagement. We do an annual Campus Climate (sense of belonging, satisfaction) Survey as well as, CSUSM annually does a Customer Satisfaction Survey and an Employee Engagement Survey which goes out to all employees evaluating their engagement and satisfaction.
Campus Climate Survey:
https://www.csusm.edu/equity/climate/index.html
Customer Satisfaction survey results are here: https://www.csusm.edu/fas/customersat/index.html
Employee Engagement Survey results are here:
https://www.csusm.edu/fas/employeeengagement/index.html
A brief description of the mechanism(s) by which the institution addresses issues raised by the evaluation:
Issues raised by the different surveys allows the campus to address any issues through a variety of ways: The Customer Satisfaction Survey results are given to each department and they then can use their scores to create action plans to address concerns brought up from the campus community and internally within departments.
The Campus Climate survey results are shared with the entire campus and used to address changes and efforts to make the campus more inclusive.
Website URL where information about the employee satisfaction and engagement evaluation is available:
Additional documentation to support the submission:
Data source(s) and notes about the submission:
The information presented here is self-reported. While AASHE staff review portions of all STARS reports and institutions are welcome to seek additional forms of review, the data in STARS reports are not verified by AASHE. If you believe any of this information is erroneous or inconsistent with credit criteria, please review the process for inquiring about the information reported by an institution or simply email your inquiry to stars@aashe.org.