University Mohammed VI Polytechnic
OP-4: Building Operations and Maintenance

The buildings of the university are in the process of a LEED O+M certification. The majority of buildings files has already been submitted to the USGBC platform with a gold/Silver rating others are on process. Therefore, we already have all the requirements of a multi-attribute ratings.

Additional information on how energy and water use are maintained in buildings that are Operated and maintained in accordance with a multi-attribute, sustainable management policy/program :

• Green Energy Park and GSBP:
the Green Energy Park is implementing a smart building system of monitoring “Home Energy Management System” that is a computer-based control system installed in buildings that monitor and control the building’s mechanical and electrical equipment such as ventilation, lighting, power systems, fire systems, and security systems. They collect and analyze data and then provide insights or take necessary actions to improve the building’s efficiency and productivity.
Being a platform that produces clean energy via solar panels, this system would significantly increase the penetration of PV energy for direct consumption and reduce electricity costs. The data measured by the various sensors and meters of the system is acquired via a “Monitoring Module” which then stores them in a database. The database makes part of the “Data Management Module” which includes a forecasting sub-module. The data is visualized through a Human-Machine Interface (HMI), ensuring total visibility of the current, past and future state of the system. The HMI module allows also the user to interact with the system. These, added to the measured and forecast data, constitute the dynamic part of the optimization problem which is solved by the "Decision-Making Module".
As for the green and smart building platform (GSBP), the houses are equipped with home automation systems including:
- Motion detection that integrates a temperature, luminosity and accelerometer sensor.
- Loxone Pure Touch: Switch incorporating humidity and temperature sensors as well as a backlight for style and orientation.
- Light Intensity sensor for lighting variation.
- Consumption and PV production measurement.
- Lighting variation.
- Split air conditioning management.
Kindly find details of the home automation systems at the GSBP’s campus in the attached document.

• UM6P:
The electrical power purchased from the national office of Electricity is routed to the university through a delivery post that is connected to 4 other distribution posts of 3200 KVA. These posts deliver power to the entire UM6P buildings. Once a year, the general affairs department proceed a general electricity cut-off in order to maintain these distribution posts.
In addition, the energy intensive buildings are equipped with emergency generators to supply the need of server rooms in case of a power cut-off. These generators are systematically maintained via periodic vacuum tests.
On the other hand, several measures were put in place to save and reduce the energetic consumption such as:
- Controlling the heating and cooling degree of the air conditioning system.
- Automatic lighting in offices and classrooms using a detection system.
As for water use and maintenance, the university has its own water reserve by storing the arrived water in a basin connected to a central softener. This facility is implemented in order to maintain and treat water at the source. The softener delivers water to buildings where it’s stored in water fountains equipped with reverse osmosis facility. The fountains are periodically maintained through levy and filter change.

We have also elaborated a cleaning policy according with the leed O+M, with the following strategies :

Hard floor and carpet cleaning and maintenance.

- Hard floors, including tile, concrete, and wood surfaces, will be cleaned once a week with only sustainable cleaning products. No stripping or coatings will be applied to hard floor surfaces.

- Carpets will be vacuumed daily with vacuum cleaners that meet the sustainability criteria listed later in this policy.

- Once per month, the carpets will be inspected for stains and other damages. If feasible, the necessary areas will be spot cleaned with sustainable carpet cleaning materials. If damaged, the carpet tiles will be replaced.

- When carpet extraction equipment must be used, methods to reduce chemical usage will be implemented.

Protection of vulnerable occupants during cleaning

- Vulnerable occupants include women who are pregnant, children, elderly occupants, and individuals with asthma, allergies, or other sensitivities.

- As much as possible, only sustainable cleaning products will be used. Please refer to the goals and tracking sections of this policy for additional information.

- Any cleaning that involves the use of carpet cleaners, or if at any point the use of a non-sustainable cleaning product is required, this cleaning will be performed after regular business hours.

Disinfectant and sanitizer selection and use

- Only hand soaps and hand sanitizers that meet the at least one of the sustainability criteria listed under the purchasing guidelines will be considered to meet the requirements of this policy.

- Hand sanitizers will be placed throughout the building for the use of occupants.

- Only disinfectants meeting the purchasing sustainability criteria listed below will be considered to meet the requirements of this policy. Disinfectants will be kept locked in the janitorial closets and may only be used by the cleaning staff.

- Cleaning staff will be required to follow all dilution strategies for disinfectants.

Safe storage and handlings of cleaning chemicals, including spill management.

- Cleaning chemicals will be stored in the janitor closets to prevent access for other occupants.

- Cleaning staff will receive training on the various hazards of different toxic chemicals and how to address spills.

- Spills will be cleaned and handled according to the manufacturer safety data sheets provided by the manufacturer.

- All spills will be handled carefully. As soon as a spill of a non-sustainable product occurs, the responsible party must be notified. If the spill occurs in an area to which typical building occupants have access, the area will be roped off and building occupants will be informed to stay clear of the area.

- Safety data sheets for all of the cleaning chemicals used in the building will be retained and hazard information will be highlighted. This information will be clearly displayed in all janitor closets.

Strategies for reducing the toxicity of the chemicals used for laundry, ware washing, and other cleaning activities

- Cleaning staff and building occupants will be supplied with safe cleaning chemicals that meet the sustainability criteria described in the purchasing guidelines listed below.

- Dish soaps and laundry detergent meeting the EPA Safer Choice will be supplied for ware washing and laundry.

Strategies for conserving energy, water, and chemicals used for cleaning.

- Manual-powered equipment and cleaning strategies will be used whenever possible to reduce the energy and water used by powered equipment and typical cleaning strategies.

- Cold water will be used for any necessary disposal to reduce energy used to heat hot water.

- The filters in vacuums and other applicable equipment will be changed frequently to enable air flow and reduce the energy consumption of the equipment.

- When cleaning chemicals are necessary, the operating procedures for chemical dilution will be followed to ensure that the minimum amount of cleaning chemicals necessary is used.

Strategies for promoting hand hygiene.

- All restrooms will be equipped with hands-free soap dispensers, faucets, hand dryers, and towel dispensers.

- Hand sanitizers meeting UL EcoLogo 2783 standard for Instant Hand Antiseptics will be placed throughout the building.

Tracking plan for staffing and overall performance

- Regular APPA audits will be conducted to evaluate cleanliness. As a part of the audits, the auditors will interview cleaning staff to ensure that the cleaning and hard floor and carpet maintenance system is being consistently used.

- The audits will be conducted at least once a year and will be led by the responsible party for this policy. The responsible party is responsible for recording the results of the audits in the management records, following up with any cleaning staff to provide additional training and/or guidance and recording these actions.

- All cleaning staff are required to check in each day when they arrive at work. The responsible party will retain these records to ensure that the building is sufficiently staffed with trained professionals.

- The responsible party will log all training that is provided to the cleaning staff and will ensure that the training plans described above are met.

- When new staff come on board, the responsible party will record the initial training and orientation provided to the staff.

Tracking plan for water, energy, and toxic chemical usage

- Every time a toxic chemical is used, it must be reported to the responsible party. The responsible party will record which chemical was used, where it was applied, and the reason for its use. This information will be used to track against the goal for toxic chemical usage.

- All vacuum filters will be replaced on a regular basis. The responsible party will record maintenance performed on all cleaning equipment, including filter replacement, to ensure that they are regularly replaced to reduce energy usage.

Tracking plan for cleaning product and cleaning equipment purchases

- All cleaning product and cleaning equipment purchases, made by either by the cleaning vendor for use in the building or made by the building management, will be recorded in the purchasing log.

- On an annual basis, the responsible party will review all purchases and compare against the policy goals. If the policy goals are not being met, the responsible party will take corrective action, typically in the form of providing education to the individuals in charge of procurement on the goals and sustainability criteria outlined in this policy.

Staffing and contingency plans

- A site-specific scope of work or performance outcome describing cleaning service requirements and frequencies will be provided to in-house cleaning staff or outsourced building service contractor.

- The responsible party determines how many people to maintain on the cleaning staff. A staffing plan will be used to determine the workload needed to sufficiently clean the building. The plan is based on budgeting, costing data, building owner requests, and cleaning industry benchmarks.

- Feedback will be collected from building occupants and custodial staff immediately after contingency plans are implemented via an online survey.

- Occupant and custodial staff feedback will be taken into account in the cleaning procedures described in this policy. The responsible party will evaluate whether updates to the staffing plan and contingency plan are necessary based on the feedback.

Staff training plan

- A contingency plan will be in place to manage staffing shortages and service interruptions, along with a process to obtain customer feedback when the contingency plan is used.

- All cleaning staff, including backup personnel, are required to receive at least 8 hours of training per year. The responsible party will record the training attended by each staff member.

- Trainings are held once every year and are one day long. Topics cover standard operating procedures for cleaning different surfaces, proper toxic chemical usage and spill management, hazards of toxic chemicals, cleaning to protect vulnerable occupants, cleaning equipment maintenance, and conservation of energy and water usage during cleaning. The responsible party coordinates and hosts all of the trainings.

As for the indoor Air quality, we have elaborated a facility maintenance and renovation policy according to the LEED O+M certification where it's precised in the Air quality section :

Indoor Air Quality Procedures for Maintenance and Renovations
The recommended control measures of the Sheet Metal and Air Conditioning National Contractors Association (SMACNA) IAQ Guidelines for Occupied Buildings under Construction, 2nd edition (2007), ANSI/SMACNA 008–2008, Chapter 3 will be implemented for facility renovations and maintenance activities that occur in the project. The Property Manager is ultimately responsible for ensuring that these control measures are implemented, as applicable:

HVAC PROTECTION:

As much as possible, the HVAC systems serving the affected area will not be used during construction. All duct equipment openings will be sealed with plastic. In the event that the HVAC systems must be operated, the return side of the systems will be protected and closed off if possible. Temporary filters will be installed at each return air grille and return or transfer duct inlet opening such that there is no bypass around the filtration media. The filters must have a minimum efficiency reporting value (MERV) of 8 or better, as determined by ASHRAE 52.2–2007, with errata (or equivalent filtration media class of F5 or higher, as defined by CEN Standard EN 779–2002, Particulate Air Filters for General Ventilation, Determination of the Filtration Performance). All filtration media will be replaced immediately prior to occupancy.

The buildings of the university are in the process of a LEED O+M certification. The majority of buildings files has already been submitted to the USGBC platform with a gold/Silver rating others are on process. Unfortunately we couldn’t valorize them on Stars Platform due to timelines discrepancy. Therefore, we already have all the requirements of a multi-attribute ratings. In addition to the water and energy attributes detailed in the description, we have already elaborated a green cleaning policy which strategies are detailed above. Also, all our buildings are cleaned with an Ecological products as specified in the OP 13 Criterion. As for the Indoor quality, we have also set a policy of maintenance and renovation with a section related to the Air Quality (Detailed in the description). We can provide all these signed policies upon request.